Store Policies

These are our policies as published on our eBay store, Designs by Tiffany James, captured 13 September 2026. Orders placed through eBay are governed by the terms shown on the listing at the time of purchase.

About Us

Diamond Importers Specializing in All Shapes, Sizes and Qualities of GIA Certified Diamonds. High End Jewelry Manufacturing in the Los Angeles Jewelry District Since 1994. Specializing in Engagement Rings, Eternity Bands & FANCY YELLOW DIAMOND RINGS!! Knowledgeable & friendly jewelers available to address all questions and requests at 213-924-3227.

  • * ALL NATURAL EARTH MINED DIAMONDS
  • * LIFETIME UPGRADE WITH NO FINANCIAL LOSS
  • * TRANSPARENCY PROCESS
  • * CUSTOM MADE JEWELRY WITH NO ADDITIONAL MARKUPS / 7-10 DAY TURN AROUND TIME
  • * FREE UPGRADES WHEN AVAILABLE

Shipping Policy

  • FREE OVERNIGHT SHIPPING TO THE UNITED STATES - FULLY INSURED, SIGNATURE REQUIRED.
    (WE DO NOT SHIP TO P.O. BOXES)
  • FREE WORLDWIDE SHIPPING - FULLY INSURED, SIGNATURE REQUIRED.
    (Times for delivery vary for Different Countries and Local Customs) For Questions related to Customs or Duties please contact local authorities. International customers are responsible for custom fees, duties and taxes. For additional questions contact us.
  • Handling time - Will ship within 5 business days of receiving cleared payment.
    eBay records this as an extended handling time for our items, because each piece is made to order.
  • Ships from - Los Angeles, CA, United States.
  • Destinations our eBay listings cannot ship to
    PO Box, APO/FPO, Afghanistan, Africa, Bahrain, Barbados, Brazil, Ecuador, French Guiana, French Polynesia, Guadeloupe, Indonesia, Iraq, Israel, Kazakhstan, Laos, Lebanon, Libya, Martinique, New Caledonia, Paraguay, Peru, Reunion, Russian Federation, Turkey, Ukraine, Uruguay, Venezuela, Vietnam.
  • ALL PACKAGES ARE DOUBLE BOXED AND SECURELY SEALED UNDER VIDEO SURVEILLANCE FOR YOUR PROTECTION AND OURS.
  • ALL PACKAGES CONTAIN OUR COMPANY FOLDER WHICH INCLUDES ALL PAPERWORK SUCH AS INVOICE, ORIGINAL GIA CERTIFICATE AND OFFICIAL APPRAISAL ISSUED BY DIAMOND INSTITUTE OF AMERICA. Most important, your item will be inside a Luxury Jewelry Box.
  • We notify you when we are shipping your package. Tracking Numbers are provided the day we ship out your package. All packages are insured for full Value. All packages must be accepted and signed for by purchaser. Buyers will not be responsible for lost packages.
  • Please check your package for any signs of tampering or tears before signing for it. If you do see signs of tampering or tears, refuse the package.
  • Taxes may be applicable at checkout. Every listing in our eBay store is covered by eBay's Authenticity Guarantee, which is an eBay programme, not ours: eBay's shipping line reads “Signed shipping to authenticator, then to you”, and eBay's own wording is that your purchase is “carefully inspected for authenticity and condition, backed by eBay Money Back Guarantee”. That inspection is performed by eBay and applies to eBay orders only.

Returns & Guarantee

30 DAY MONEY BACK GUARANTEE (If the item is NOT as described) for your peace of mind AND A LIFETIME UPGRADE WITH NO FINANCIAL LOSS.

The return policy on every listing in our eBay store is:

  • Returns accepted within 30 days.
  • Buyer pays return shipping. If you use an eBay shipping label, it will be deducted from your refund amount.
  • Refund - Money Back, Replacement.
  • Some listings carry the additional term “Personalized items cannot be returned”; check the individual listing before you buy. For anything else, eBay's Return policy applies.

We do NOT sell or create anything, we would not confidently give our loved ones. We do absolutely no advertising or marketing of any kind. Our best advertising is YOU! Over 98% of our business is repeat clients and people they have been referred to our company. We are FIVE STARS ACROSS ALL REVIEW SITES. eBay, Wedding Wire, Yelp & Google. To view our reviews on other sites please use our main company name "Designs by Tiffany James".

Warranty

We proudly extend wholesale pricing to YOU & create ALL our Fine Jewelry with FIVE STAR CRAFTSMANSHIP offered only by other high end & renowned companies with astronomical mark-ups.

  • Lifetime Guarantee on All Side Diamonds - We stand behind our products now and forever. We understand life happens, so if you damage your item or accidentally hit it against somewhere and lose a stone, we will be here to assist you. You will only be responsible for cost of stone if needed, labor and shipping. No additional cost or mark-ups will be added.
  • We suggest you insure ALL items you purchase, using the appraisal from Diamond Institute of America which is included with ALL purchases. Center Diamond, due to the high value is NOT covered under warranty. We do double check and take images of ALL center diamonds and settings before we ship as part of our FIVE STAR Quality check.

Upgrades, Exchanges & Buy-Back

  • Exchanges - We offer life-time exchanges on all our items. We offer the latest designs and styles available in the market.
  • Upgrades - We offer life-time upgrades so you can get bigger or better. We give you the same exact amount credit as you purchased your original item.

Sell Your Unwanted or Broken Jewelry

  • We purchase Gold, Diamonds and Watches.
  • We provide you with a fully insured pre-paid shipping label.
  • We respond same day we receive your package with offer or options.
  • We offer cash or store credit.
  • We send back your item(s) same day if you are not 100% satisfied with offer or options.

Payments

Checkout on our eBay store accepts Klarna Installment, PayPal, Google Pay, Visa, Mastercard, Discover and Diners Club. Depending on the listing, Venmo or Wire Transfer is also offered. PayPal Credit is available: “No Interest if paid in full in 6 months on $149+.”

Our handling time runs from receipt of cleared payment. To discuss a purchase directly rather than through eBay, please contact us.

Our Transparency Process

ALL OUR ITEMS ARE CUSTOM-MADE - OUR RINGS ARE CREATED TO THE FINGER SIZE YOU REQUEST & THE EXACT MEASUREMENTS OF THE CENTER DIAMOND YOU CHOSE.
  • Metal of your choice will be manufactured to the finger size you request to avoid side stones from falling out easily with normal wear & tear.
  • Prongs or basket holding the center diamond you choose will be made for its exact measurements to assure maximum strength to hold center diamond in place. Also to avoid unattractive gaps or overlaps hiding other attractive attributes of your ring especially styles or designs that have halos or other stones near the center diamond.
  • We have A State-Of-The-Art Facility where we manufacture ALL our Fine Jewelry. Our In-House Experienced & TOP Notch CAD Artist and Designers can flawlessly duplicate or re-create ANY Style or Design offered in the market by other companies. They can combine design features of multiple rings into one to bring you that One-Of-A-Kind Look or bring your own ideas into reality.

Every piece of Jewelry is unique, just like you. We genuinely care and want to get to know you.

Our Process:

  1. Personal Introduction - When you place an order, a gemologist will contact you to introduce themselves & our team. You will immediately have a NEW knowledgeable FRIEND to guide you throughout the whole process.
  2. Diamond or Precious Stone Assurance - You will be provided with valuable knowledge and insight into the diamonds or precious stones you purchased. If you have purchased a ring with a Center Diamond, you may be provided with multiple options and variations to choose from, the Center Diamond down to the Side Diamonds. Occasionally when available items are eligible for Free upgrades in metal purity, carat weight, color and quality or offered at very little additional cost. Live images and videos will be provided for visual aid.
  3. Design Assurance - We will provide you with detailed CAD Drawings and/or Renderings using your diamonds to show you what your product looks like.
  4. Creation - After you are confident and excited about everything, we will create your item.
  5. Final Review - When your item is ready, we will once again provide you with images and videos.
  6. Secure Shipping - We double check items and securely box & ship.

This is not just another transaction. This is the beginning of a mutually beneficial relationship. A relationship where you can rely on for ALL your Jewelry needs to be handled. So, if you don't mind us getting to know you and sharing in your journey, let's get started.

Contact Us